• This page will help you get your voice processor working in a typical business or home environment, providing both automated attendant and voicemail service, with a Panasonic KX-TD, KX-TA, or KX-TAW series phone system.
• The work on this page is done AFTER you have made programming changes in your phone system, to prepare it for use with your voice processor. If you have not yet made the changes in your phone system, click on one of the "Preparing" links above.
• Some of your work will be done from a PC, and some will be done from a phone.
• The voice processor programming instructions on this page are based on using terminal software, such as HyperTerminal (which comes with Windows), to access the DOS-like programming imbedded inside the voice processor.
• Many of our clients prefer to use "VoiceMail Master" for Windows. CLICK for info, and a link to download a free demo.
• You can modify the suggested settings to provide the best operation for your particular needs.
• On this page, "Voice Processing System," "Voice Processor," and "VPS" mean the same thing.

Connect your PC to the VPS using the AbleComm ProCable, or a serial cable and null modem adapter from RadioShack. Be sure to get a cable or adapter that has the right connector for your voice processor, which may be 9-pin or 25-pin.  >>You CAN'T program your voice processor with a USB cable.<<

Instead of mounting your voice processor next to the phone system control unit, you can mount it near one of your computers, so it's easy to make programming changes. It won't take up much space, and the wiring is very simple -- much simpler than extending a serial cable 50 feet. For "long distance" programming, use the AbleComm ProConnector Kit.

• Before starting to program the VPS, make sure it is connected to the phone system. (See "Preparing" links above.)
• Open HyperTerminal (from Start, Programs, Accessories, Communications).
• Click on FILE, then NEW CONNECTION. Assign a name, such as TVS50, and select an icon that you like, and click on "OK."

• A "Connect to" window should open now (shown above). In the bottom section, select Connect Using COM 1 (or whatever port you are using) and click on "OK."

• A "Port Settings" window should open next (shown below). Select 9600, 8, none, 1, none.
• CLICK on "OK."

	NOTE: While programming the voice processor, the PC screen display will often refer to your "PBX." In this case, PBX means the control unit ("KSU") of your phone system.

Plug the voice processor into an electric outlet, and turn it on if it has a power switch.
If your voice processor has four tiny "DIP" switches, start the unit with the switches in the following positions, to initialize the factory settings: 1 right (1) 2 left (0) 3 right (1) 4 left (0) During programming, you will be instructed to move all the switches to left (0), so your settings can be saved.	If your voice processor has a small rotary switch, start the unit with the switch pointed at 5, to initialize the factory settings.   During programming, you will be instructed to move the switch to 0, so your settings can be saved.

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After turning the power on, the system starts up in the following sequence:
1. The Power Indicator light goes on.
2. The Power Indicator light begins to flash.
3. “PORT TEST” is displayed on the screen.
4. “SYSTEM SETUP” is displayed.

Screen Output for phone systems with DPITS: (may not be exactly as shown below)

NOTE: The screen shows "COs," which usually refers to lines from the phone company's Central Office. This is really STOOPID. It is really testing the ports in the VPS.

The display will alert you if System Setup is not completed successfully.

Screen Output:

IMPORTANT: The default programming for the KX-TVS50 voice processor is for use with the KX-TA624 phone system. If you are installing a KX-TVS50 and it does not sense that it is connected to a KX-TA624, you will get the error message shown above. It is perfectly OK to see this message if you are using another model phone system; so just press ENTER.

IMPORTANT: If you see a menu like the one at the right, select VT100. Please Select Your Terminal Type. 1. ASCII TERMINAL 2. VT100 Please Enter the Number :=

When start-up is completed:

1. “**ON LINE MODE**” is displayed.
2. System prompt ">" is displayed on the screen.

Press ENTER.

You will then see the System Administration Top Menu.

Type [5] or cursor down to 5, and press ENTER to begin the Quick Setup Sequence.

The screen will show:
 

Press ENTER.

Screen Output:

IMPORTANT: The KX-TVS95, 125, 225, and 325 voice processors let you select "KX-TDA/TAW series.”  If the voice processor Quick Setup screen displayed on your PC does not include the KX-TAW848, select "KX-TD816/KX-TD1232."

Select your PBX type (control unit model #) by typing in the digit preceding the model number on the PC screen, and press ENTER.

IMPORTANT: While programming in HyperTerminal, you can save a setting and move back to the previous menu by pressing the backslash "\" key.

You'll next see a mailbox editing screen. It may automatically show some names if they had previously been programmed into your phone system.

To add names, just type them in the "OWNER" column. You can do lots of mailboxes now, or just enter one and come back later. To move from one column or row to the next, press "enter." To leave this screen, press "S" while your cursor is in the "MAKE" column.

You will next see the Port Service Setting screen. We recommend that you leave it alone for now. You can change it later if you want; but the default settings are fine for most situations.

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The next screen is where you set an administrator's password, to keep other people from messing up the system.
You'll have to enter it several times.

	IMPORTANT: WRITE DOWN THE PASSWORD IN AT LEAST TWO PLACES!

The next screen is the last part of Quick Setup. It saves your mailbox settings, and restarts the voice processor.
Type "1" and press ENTER.

The system will then restart and you will see:

You will then reach the Top Menu.
Enter your password.
Type 1 and press ENTER to program.

You will then see the Program Menu.
Type 4 and press ENTER to program your service settings.

Next comes the Service Setting Menu.
Type 2 and press ENTER.

The next screen is where you start to program the menus that callers will hear.
Type 1 and press ENTER.

In the next screen, you will start working on the first menu, called "Custom 1."

We recommend that you make the entries shown in blue in the screen shot below, and keep the other settings for now.

In some cases, simply typing in an entry will move you along to the next step.
In some cases, you will have the press ENTER after typing.

IMPORTANT: While programming in HyperTerminal, you can save a setting and move back to the previous menu by pressing the backslash "\" key.

	IMPORTANT: Some Panasonic voice processors have one screen for entering custom service parameters, plus separate screens for assigning the touchtone digit functions ("keypad assignment"). Some models combine the parameter settings and digit settings in one screen. CLICK to see a combined function screen shot.

You will now be able to start forming the actual menu, by associating an action with a caller's key stroke on a touchtone phone. It's a good idea to write out a script before you start programming the buttons.

Any key stroke can send the caller to a person, or to a group of people in a department, or to a mailbox, or to another menu, or to the main menu, or can repeat the current menu, or allow the caller to type in a few letters of a last name to reach someone, or do other things.

Create a “tree” diagram to design a route leading callers to the desired person, department, mailbox, or next menu. This tree should include all available caller options and cannot be deeper than eight layers. You might want to discuss available options with users before programming the system.

The top of the tree (at left below -- our tree fell down) should include what callers will hear after a brief company greeting (in the TVS50, it may be a replacement for the pre-recorded prompt # 819 -- more about it in the big yellow box below). Then create a branch for each option. Fill in each box so you can easily see what action corresponds to each keystroke, and make sure that your spoken message corresponds to the programming.

Remember that it is possible and often necessary to have one custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say “for cars, press [1]; for trucks, press [2].” This way callers are routed directly to the person best suited to handle them.

The first menu (Custom 1) could be something like:

"If you know the extension number of the person you are calling, you can dial it at any time. For a staff directory, press one. To dial by name, press two. For sales, press three. For customer service, press four. For travel directions, press five. For our fax number, email address and website, press five. To repeat this menu, press six. Thank you."

You will work your way through all the buttons on a touchtone pad, starting with zero. We're showing just one here, but they all look the same.

The KX-TVS50 uses separate screens (above) for setting each keypad assignment.
Other models let you program all keys on one screen (below).

Once you have finished entering the settings for each digit in each menu, the menu "messages" or "prompts" should be recorded. Menu messages tell the caller what options are available and what keys correspond to those options, so the messages must match the programming.

IMPORTANT: Unless you make changes, the first thing that callers will hear will be "good morning" or "good afternoon" or "good evening" and "welcome to the voice processing system." These prerecorded phrases are called System Prompts.

The next sequence shows you how to record the custom service menus.

1. Access the "Message Manager's Main Command Menu": dial the intercom number for the voice processor (usually 165), then press  #, 6, *, 998 (or 98 for the KX-TD308).
   >>IMPORTANT: This will not work if a PC is still connected and in the programming mode.<<
2. Press [5] to modify messages.
3. Press [4] to change the custom service menu.
4. You will hear: "Enter the Custom Service number [1] through [100]. To record the Custom Service Exit prompt, press [0]."
5. Press the button on your touchtone pad corresponding to the custom service menu you want to record or change.
6. Follow the instructions until all Custom Service prompts have been recorded, using the tree that you created as a guide.
7. After you have entered and recorded all menus, it is important to try the program yourself to see that all functions perform properly. Dial into the system and try all the choices to see if you are routed correctly. Verify that each menu choice works as it should.

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